Website: www.luismelo.org
Email: doctorcx@luismelo.org
LinkedIn: linkedin.com/in/luismelo
Professional Experience
- Senior Manager, Solutions Architect EMEA @ Zendesk (from Oct 2020)
- Head of Solutions Delivery @ Capventis (Jan 2016 / Sep 2020)
- Head of CRM/CX @ Capventis (Jan 2015 / Jan 2016)
- CRM/CX Solutions Consultant @ Capventis (Apr 2013 / Dec 2014)
- CRM/CX Solutions Consultant @ Enigen UK (Mar 2012 / Apr 2013)
- CRM Consultant @ Novabase (Sep 2007 / Mar 2012)
- Key Account Manager @ A & M Telecomunicações (Jun 2005 / Sep 2006)
- Sales Representative @ A & M Telecomunicações (Dec 2004 / May 2005)
- Trainee @ Compta (Mar 2004 / Jul 2004)
Certifications
- Certified Customer Experience Professional (CCXP)
- Accredited Customer Experience Specialist (ACXS)
- AgilePM Foundation
- Zendesk Certified Support Administrator
- Zendesk Certified Solutions Consultant
- Qualtrics CX Expert
- Qualtrics Research Core Expert
- Qualtrics Research Core
- Medallia Operational CX Management (Level 1)
- Oracle RightNow CX Cloud Service 2016 Certified Implementation Specialist
- Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist
- Oracle Co-browse Cloud Service 2016 Implementation Consultant
Recognitions
- 2021 Zendesk Customer Focus Award
- 2018 Oracle Service Cloud All Star
- 2017 Oracle Service Cloud All Star
- 2017 Oracle Service Cloud Hero of the Month (April)
Doctor CX 