About the Author

Luís Melo - Webv2

Luís Melo

Website: www.luismelo.org
Email: doctorcx@luismelo.org
LinkedIn: linkedin.com/in/luismelo

Professional Experience

  • Head of Solutions Delivery @ Capventis (since Jan 2016)
  • Head of CRM/CX @ Capventis (Jan 2015 / Jan 2016)
  • CRM/CX Solutions Consultant @ Capventis (Apr 2013 / Dec 2014)
  • CRM/CX Solutions Consultant @ Enigen UK (Mar 2012 / Apr 2013)
  • CRM Consultant @ Novabase (Sep 2007 / Mar 2012)
  • Key Account Manager @ A & M Telecomunicações (Jun 2005 / Sep 2006)
  • Sales Representative @ A & M Telecomunicações (Dec 2004 / May 2005)
  • Trainee @ Compta (Mar 2004 / Jul 2004)

Certifications

  • Certified Customer Experience Professional (CCXP)
  • Qualtrics CX Expert
  • Qualtrics Research Core Expert
  • Qualtrics Research Core
  • Zendesk Certified Support Administrator
  • Zendesk Certified Solutions Consultant
  • Oracle RightNow CX Cloud Service 2016 Certified Implementation Specialist
  • Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist
  • Oracle Co-browse Cloud Service 2016 Implementation Consultant

Recognitions

  • Oracle Service Cloud 2018 All Star
  • Oracle Service Cloud 2017 All Star
  • Oracle Service Cloud Hero of the Month – April 2017

ccxp logoOracle_specialist20200504 Zendesk Certified Support Administrator (Badge)Qualtrics RC Certified BadgeQualtrics CX Certified Badge