A great CX workshop, delivered by Oracle and CapricornVentis, last Thursday in London. An excellent turnout with almost 40 people attending. Among those, some of the most interesting and innovative companies in the MSE space.
The event kicked-off with an excellent introduction from John Glennane, Founder and Director at CapricornVentis, that showed some recent, surprising and real-world cases that prove the importance of Customer Experience in the digital world.
The featured speakers were amazing. Graham Hardy talked about the Customer Experience and his experience as Head of Customer Care at Boots UK. John Mihill delivered an outstanding presentation around User Experience and his daily work as Head of Customer Service at TM Lewin.
David Lopes, Oracle’s CX Strategist, was once more brilliant not only speaking about the importance of Customer Experience but also delivering a Fast & Furious version of a CX Journey Mapping Session, supported by Simon Miles, Oracle’s Senior Solutions Consultant.
In the last session of the day, I had the pleasure of delivering a presentation on how technology can enable CX, followed by a RightNow demo where I touched on Analytics, Customer and Interaction Management, Customer Engagement, Web Self-Service and Live Chat functionalities.