Tag: Workspace

Google Maps on RightNow CX

RightNow CX gives us the ability to put Web Browser controls in workspaces so that agents using the Dyanamic Agent Desktop can navigate on the Internet without having to leave the Console.

Using that we can easily embed Google Maps on RightNow CX, and quickly see the customer’s address using the information in the RightNow knowledge base.

  • Step 1: Open the workspace and add a new workspace tab
  • Step 2: Go to the Insert Control tab and drag/drop a browser control into the workspace tab

maps1

  • Step 3: Select the control in the workspace tab, go to the Design tab > Options section, click URL and insert the following link 

http://maps.google.com/maps?q=$contact.addr.street+$contact.addr.city+$contact.addr.postal_code

maps2

Now, whenever you open a contact, and navigate to the “Map” tab, you will automatically see the customer’s address on the map.

maps3

Change Tab Set size

Sometimes the Summary area in the Workspace is too short for all the fields that we have to display, and we don’t want users to be forced to scroll down. Therefore we need to make the Tab Set shorter in order to have more room for the summary.

tabset

To make the Tab Set shorter you have to do the following:

  • Select the Tab Set (not just one of the tabs) with the mouse or by going to the Design tab and select “Tab Set” in the Selected Object picklist.
  • In the tab Design notice the Options section and click Summary Panel Height.
  • Adjust the the Tab Set by choosing the height.

tabset1