(Demo Video) Oracle Service Cloud Chat

Contact Center Experience, Web Experience 1 Minute

This video gives an overview of how Oracle Service Cloud Chat (reactive or proactive) can help deliver a great customer service and even enhance web self-service, increasing first contact resolution and decreasing support costs.

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Published by Luis Melo

Seasoned Consultant, Team Leader and Senior Manager. Specialised in Design, Alignment, Enablement, Implementation, Integration and deployment of technology for Customer Service / Experience and Employee Support. Portuguese | Electrical Engineer | CXPA member | CCXP, ACXS, AgilePM Certified

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