Oracle Service Cloud has circa 500 configuration settings, which control the platform’s functions. Some of them are commonly used but many are not that well known. Below are a few that you might want to be aware of.
In case you are undergoing some sort of maintenance and your customer portal (CP) is down, you can enable the CP maintenance mode by setting this configuration setting to “Yes”. If enabled, customers will be redirected to the splash page (*), when they try to access any CP page in production. Additionally, all syndicated widgets will also stop displaying any information. By default, this configuration setting is set to “No”.
(*) splash page can be found at:
If Live Chat is enabled, we usually allow customers to request a chat session and wait in the queue for an available agent. Even though we configure chat to avoid customers waiting for long, there could be instances where they struggle to go through to an agent. This configuration setting defines the time (in seconds) that a customer remains in the wait queue before receiving a “Please try again later” message. The minimum value for this setting is 120. Maximum value is 999999. Default is 1800 (30 minutes).
For those who spend a lot of time working from the OSvC console, it could be handy to have short-cuts to other systems, applications or sites. This configuration setting allows you to add a list of preferred or favourite links to the Links option of the menu on the navigation area of the toolbar. Links will appear in the menu in the order that you enter them. By default this list is blank.
The way to add links is to the configuration setting is
item(1, “Link Name”,”http:// www. domain. com”)
See example in the screenshot below: item(1, “Capventis”,”http:// www. capventis. com”)
You can insert separator between links by entering item(0, “”,””)