Forrester Wave – CRM Suites Q4’16

Research 1 Minute

The Forrester report is out, for CRM suites for enterpriseorganisations. Not a surprise to see Oracle, Salesforce, Microsoft and Pegasystems as leaders.

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Published by Luis Melo

Seasoned Consultant, Team Leader and Senior Manager. Specialised in Design, Alignment, Enablement, Implementation, Integration and deployment of technology for Customer Service / Experience and Employee Support. Portuguese | Electrical Engineer | CXPA member | CCXP, ACXS, AgilePM Certified

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