G2 Crowd claim to provide “real-time and unbiased user reviews” that will help companies “objectively assess” the best technology solution for one’s business. Rather than spending “too much time sifting through spin, reading outdated analyst reports, and sitting through endless meetings“. G2 Crowd offers “unfiltered reviews from peers who use similar solutions” and “relevant references and expertise” offered by users rather than the vendor itself. This sounds pretty powerful!
I’ve been talking about the importance of feedback and how crucial it is to hear the Voice-of-Customer and Voice-of-Employee (as well as Voice-of-Process, in some instances), and G2 Crowd recently published their G2 Crowd Grid® for Enterprise Feedback Management – which shows the best Enterprise Feedback Management software solutions following customer satisfaction and scale.
Qualtrics – which I have mentioned a few times before – is leading the pack. And up there from almost every perspective: Best ROI, smoothest implementation, most usable or easiest to do business with. It is indeed a fantastic platform and technology, that I would recommend you look at if you are embarking in feedback or experience management projects.
Doctor CX 