One of the biggest and most exciting announcements made by Oracle in the Modern Service Experience event in Las Vegas last week, was the development of an integration with the leading messaging apps in the market – WhatsApp, WeChat and Facebook Messenger.

In the meantime, Customer Interactions Group – an Oracle partner based in the Netherlands – created the integration between OSvC and WhatsApp, certainly using the Chat API.

P.S. – The integration with WhatsApp can only be productised when there is a public API available, which is still not the case today.