WhatsApp Integration with OSvC

Luis Melo Connect 04/05/201604/05/2016 1 Minute

One of the biggest and most exciting announcements made by Oracle in the Modern Service Experience event in Las Vegas last week, was the development of an integration with the leading messaging apps in the market – WhatsApp, WeChat and Facebook Messenger.

In the meantime, Customer Interactions Group – an Oracle partner based in the Netherlands – created the integration between OSvC and WhatsApp, certainly using the Chat API.

P.S. – The integration with WhatsApp can only be productised when there is a public API available, which is still not the case today.

Published by Luis Melo

Portuguese, living in London | Electrical Engineer | #DoctorCX | Senior Manager, CX Consultant | CXPA member, CCXP, ACXS, AgilePM View all posts by Luis Melo

Published 04/05/201604/05/2016

12 thoughts on “WhatsApp Integration with OSvC”

Charu says:

04/05/2016 at 10:46 am

Which version of OSVC have you used for his integration?
Or is there a minimum version that is required for such integration to be done?

Thanks

Reply
1. Luis Melo says:
  
  04/05/2016 at 11:18 am
  
  Hi Charu,
  
  This integration was done by “Customer Interaction Group”, not by me. I believe you should be able to use any version that has the Chat API.
  
  Reply
Michel Jilderda says:

04/05/2016 at 12:51 pm

Hi Luis, we need at least Aug2015 release of Service cloud, because the REST API is used for the integration. REST has only been usable since the AUG2015 release of OSVC.

Reply
1. Luis Melo says:
  
  04/05/2016 at 2:27 pm
  
  Thank you for the great info Michel! Appreciate it!
  
  Reply
Colby says:

05/05/2016 at 3:02 am

So this is ready to launch and ready to be used, like today? Anyone know where the documentation can be found on how to do this?

Reply
1. Luis Melo says:
  
  05/05/2016 at 6:57 am
  
  Hi Colby, this is an integration done by CIG, an Oracle partner. Not Oracle.
  
  Reply
Charu says:

05/05/2016 at 6:24 am

HI Michel/Luis,

Thanks for the information!
But I guess REST APIs were introduced in May 2015.
So can this integration be done on May2015 version?

Thanks
Charu

Reply
Michel Jilderda says:

09/05/2016 at 6:09 am

Hi Colby, Charu,
this is ready to go, we have a couple of customers live on the solution.

@Charu: The REST API in May2015 release will not work. The May release did not offer support for some searching features via REST yet. Those features have only been introduced since Aug15 release.

If you are interested, contact us for a demo via http://www.custintgroup.com/about-us/contact/?lang=en
(I hope you don’t mind giving the link Luis, otherwise I will delete the link immediately)

Reply
1. Luis Melo says:
  
  09/05/2016 at 6:22 am
  
  No problem Michel. That is what we are here for. Share experiences and connect people.
  
  Reply
2. SelH says:
  
  11/05/2016 at 4:37 pm
  
  Hi Michel,
  
  You have done this for WeChat also?
  
  Reply
  1. Michel Jilderda says:
    
    12/05/2016 at 11:50 am
    
    Hi SelH,
    we expect to add Wechat support within 8 weeks.
whatsapp api integration says:

17/09/2018 at 10:25 am

We provide WhatsApp API for Integration with Various software integrations like tally integration & integration with various CRMs. You can use this API to send automated messages through your existing system.

Reply