CCXP Renewed by the CXPA

Just got my CCXP renewed by the Customer Experience Professionals Association (CXPA)

I’m very proud to be part of a restrict group of certified CX practitioners

I want to thank again to those who inspired and supported me in the process, back in 2017, and from whom I continue to learn

Jeanne Bliss, Ian Golding, Bruce Temkin, Stephanie Thum, Michael G. Bartlett, Kerry Bodine among others.

Let’s celebrate “CX Day”


Tuesday, 3rd October 2017, is CX Day, a global celebration of everyone (companies and professionals) that strive to create and deliver great experiences for their customers. It is organised by the Customer Experience Professionals Association (CXPA), and you can see all about it in

CX Day will be celebrated all around the world, with various online events (see here), and c. 30 local events (I will be in London, see others here), which will have different topics of discussion (in London we will have “What is in the Heart of a Successful CX Strategy“).

But the fun will also be at our companies, with usual company celebrations (see here a few examples and ideas – adhere and share your pictures). As well as at the 2017 Impact Awards (see here the judges, the finalists and past winners). It is also very worth to check the fantastic blog posts at the Blog Carnival.

I look forward to celebrate the CX Day, with me fellow CX-zealots in London, in particular as it will be the first one celebration, as a member of CXPA and qualified CCXP.


CCXP Certified!

ccxp logo.png

Today I became a Certified Customer Experience Professional (CCXP).

For those of you who don’t know, the CCXP is a certification provided by the Customer Experience Professionals Association (CXPA) – worldwide recognised CX authority.

The CCXP exam is definitely not a piece of cake. It assesses your competency in 6 core disciplines:

  • Customer-Centric Culture
  • Voice of the Customer, Customer Insight, and Understanding
  • Organisational Adoption and Accountability
  • Customer Experience Strategy
  • Experience Design, Improvement, and Innovation
  • Metrics, Measurement, and ROI

I’m extremely happy to finally have accomplished this goal – which I’ve set for 2017 and for which I invested considerable amount of time and study.

And I’m proud to become one of less than 500 people in the world, 70 in Europe and 50 in UK, with CCXP certification.

Speaking about study, I would like to share with those interested the way I prepared:

  • Attended a 1-day CX Masterclass with Ian Golding
  • Read the following books
    • Outside In
    • Chief Customer Officer
    • Chief Customer Officer 2.0
    • Effortless Experience
    • Uncommon Service
    • I love you more than my dog
    • The basics of process improvement
    • Lean Six Sigma for Dummies
    • CCXP Exam Preparation (which also provides exam sample questions)
  • Took the sample exams provided by CX University

I hope this will help and encourage some of you.