17D Release now available (Part II)

The 17 D release of Oracle Service Cloud (OSvC) is now generally available and it brings fantastic new features and enhancements. You can read Part I here.

OSvC Platform – Element Manager

This is probably the feature that most system integrators (SIs) and admins craved for. The ability to “package up” configurations and release them to another environment, in an automated fashion.

It is particularly useful when deploying changes from DEV to TEST or from TEST to LIVE environments. Or, when you have many interfaces (e.g. due to different languages) and need to replicate changes.

It allows packaging of configurations, customisations or developments, for migration into other OSvC interfaces or instances, managing dependencies automatically, and allowing roll-back of most recently deployment.

Important Note: The Element Manager only works from the Browser UI (BUI) and in the current release only allows the migration of reports, workspaces, workflows, and dashboards.

When fully deployed the Element Manager will not only benefit SIs but clients themselves as this feature will avoid manual replication of configurations across interfaces and instances, which significantly increases deployment time, effort and cost.

The link below includes a step-by-step demo provided by Oracle, on how the Element Manager works, and confirm how easy-to-use and user-friendly it is.

Oracle Service Cloud – Element Manager – Step-by-Step Demo

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