Connect Web Services for SOAP is an open and standards-based integration API enabling developers to build integration solutions with RightNow CX that leverage industry leading standards such as WSDL 1.1 and SOAP 1.1.

Connect Web Services for SOAP is RightNow’s leading data integration API, providing broad out-of-the-box tooling support for a wide variety of languages, platforms, and tools.

Connect Web Services should be used to extend the functionality offered by RightNow CX and the ability to access data stored in the RightNow CX platform.

WSDL Retrieval

There are two WSDL files that provide access to Connect Web Services:

• Standard WSDL – This WSDL should be used by application developers building integrations specific to their Oracle RightNow CX instance. The typed WSDL is a strongly typed representation of the Connect Common Object Model. The strongly typed WSDL can be accessed from the following URL:

http://<host_name>/cgi-bin/<interface>.cfg/services/soap?wsdl=typed

• Partner WSDL – This WSDL should be used by application developers building integrations that function across multiple instances of Oracle RightNow CX. It provides the ability to work with Generic Objects that can be used across multiple instances of Oracle RightNow CX. The generic WSDL can be accessed from the following URL:

http://<host_name>/cgi-bin/<interface>.cfg/services/soap?wsdl=generic

(e.g. host name: interfacename.rightnowdemo.com)
(e.g. interface: interfacename)