Connect Web Services for SOAP: WSDL Retrieval

Connect Web Services for SOAP is an open and standards-based integration API enabling developers to build integration solutions with RightNow CX that leverage industry leading standards such as WSDL 1.1 and SOAP 1.1.

Connect Web Services for SOAP is RightNow’s leading data integration API, providing broad out-of-the-box tooling support for a wide variety of languages, platforms, and tools.

Connect Web Services should be used to extend the functionality offered by RightNow CX and the ability to access data stored in the RightNow CX platform.

WSDL Retrieval

There are two WSDL files that provide access to Connect Web Services:

  • Standard WSDL – This WSDL should be used by application developers building integrations specific to their Oracle RightNow CX instance. The typed WSDL is a strongly typed representation of the Connect Common Object Model. The strongly typed WSDL can be accessed from the following URL:

http://<host_name>/cgi-bin/<interface>.cfg/services/soap?wsdl=typed

  • Partner WSDL – This WSDL should be used by application developers building integrations that function across multiple instances of Oracle RightNow CX. It provides the ability to work with Generic Objects that can be used across multiple instances of Oracle RightNow CX. The generic WSDL can be accessed from the following URL:

http://<host_name>/cgi-bin/<interface>.cfg/services/soap?wsdl=generic

(e.g. host name: interfacename.rightnowdemo.com)
(e.g. interface: interfacename)

5 thoughts on “Connect Web Services for SOAP: WSDL Retrieval

  1. Hi Luis,
    Can we have an object specific wsdl in RightNow. Say I just want to share a wsdl for Incident to other developers to integrate their system with RightNow .Currently, as per the wsdl structure we just have tag and RightNow object Incident, Contact etc can be provided as a type attribute in . For example, .

    Ever if I load typed wsdl in SOAP UI tool to test. The wsdl doesn’t have all the fields of the RightNow object. I need to manually add the tags for testing. That is why I am wondering how the other system integrator would consume the RN wsdl if they just want to integrate the Incident or Contact object.

    If possibly there is any way by which we can generate the object specific wsdl using Visual Studio which I am not aware of?

    Thanks,
    Sheryas

  2. I’m also looking how can I get wsdl for each entity. I want to do data migration into Service Cloud. If any one has a solution or a pointer kindly share.

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