In the 2013 releases Oracle introduced the Mobile Agent app for RightNow CX – Oracle Tap Service and Support. A native iPad app that allows users to deal with the daily issues when they’re away form their desks.
A field agent can access critical information (e.g. contact location or phone), find incidents and update them while onsite. A specialist agent can find, reply and update incidents wherever or reassign them. A Manager can monitor every incident and have an overview of what’s going on.
The Mobile Agent app let’s users:
- View, filter, search and update Incidents
- View, filter and search Contacts
- View, filter and search Organisations
- View, filter and search Staff
- Navigate between objects
And this can all be done offline and then synchronized.
As an image is worth a thousand words, I will leave you a video with a small demo: