Oracle Service Cloud has circa 500 configuration settings, which control the platforms functions. Some of them are commonly used but many are not that well known. Below are a few that you might want to be aware of and use.
BRAND_CONTENT_URL
This configuration setting specifies the content that will display on the login window.
The setting needs to be set to a URL. For example, in order to display our company’s logo we used URL: http://www.capventis.com/wp-content/themes/u-design/img/capventis.jpg
SA_NL_MAX_SUGGESTIONS
This configuration setting sets the maximum number of answers that will display on the SmartAssistant.
It is not recommended that this is set to high as it would impact UX. Best practice recommends 5 answers.
VRL_HARD
This configuration setting sets the maximum number of rows that can be displayed in a report.
If the number of rows returned by a report exceeds what is set, those results/records will not be displayed.
CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT
This configuration setting sets the amount of time the chat toast notification persists, allowing agents to accept/decline chat session requests.
The values are set in seconds and the minimum is 5. After the time runs out, the standard behaviour will apply (e.g. chat goes back to the queue or gets pushed to agent).
Doctor CX 
Thank you for the tips Luis!
These tips are great. Thank you very much! 🙂
My assumption is VRL_HARD is a global setting. Is there to limit these to individual users?
Hi Ajay, it is a global setting, yes.
Thanks for the tips Luis. under the Brand Content URL I believe we can also create a page that will fit into the screen exactly and then have scripting behind it to make it contextual based on IP/Date similar to what Oracle do with their default display.
We have these configured for our site.
I have used this in the past, this is a nice resource to help remember how I made though changes long ago.
I just sent someone instructions for BRAND_CONTENT_URL just the other day!
Great tips! Thanks!
Good one,Thanks Luis for the tips
Good point Luis, thx, awaiting for other contents 😉
Thanks for the tips Luis, BRAND_CONTENT_URL setting is simply impressive.
Also, I do have the same query of what @ColinCampbell has posted.
Hi Rasheed, what Colin suggested is indeed feasible and could be used.
Regarding SA_NL_MAX_SUGGESTIONS I always recommend 3 to 5 as the number of answers to display. I always enjoy reading your blog. Hope to see you in Vegas.
Agreed Rhianna.
And thank you for the kind words. See you in Vegas!
Thanks for the Brand content tip!
Thanks again for the tips Luis! BRAND_CONTENT_URL is probably the one I’m most excited about. I’m going to recommend branding this for our company.
Thanks for the tips. I would appreciate more info on what the min, max, or default settings on the various config settings. I like that you included some recommendations. Do you have any opinions or suggestions as to possible drawbacks of increasing VRL_HARD?
Hi Jessica,
For SA_NL_MAX_SUGGESTIONS I would have min of 3 and max of 5.
For CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT I would have min of 15 and max of 30.
For VRL_HARD… for obvious performance reasons I don’t think you want to have it too high. The pre-default value should be ok, but you can increase a little bit if you really need to.
Great tips
Looking forward to following your site.
Thanks so much for these tips. They are really useful to newbies like us!
Great site, I have found it helpful!
This is great! Thank you!
Keep up the content, this points out great value add for those easy to miss items in configuring.
Thanks, Luis. I’d love to see some configurations that don’t require back-end code or widget configuration, for those non-technical users!
Great tips thank you!
Great stuff in here, thanks Luis
Thank you for continuing to stress the importance of product knowledge! These are easy changes that not everyone knows, which are also very easy to overlook. 🙂
I currently utilize these on our site.
The VL Hard is a good one to know if you are trying to grab a large amount of data at once.
This is the setting for the brand information for the client while the agents login to maintain security and importance of the company
Good stuff, as always, Luis.
Thank you Ryan!
Good eye opener. Thanks for the tip.
You will want to exercise caution with increases to the VRL_HARD config as this can have performance impacts in your site. I would suggest increasing this slowly in a step-wise fashion to avoid having large reports slow down your site performance.
Good advice, Kenny! Thank you
Great tips! Thanks for the information.
Simple and Useful!!
Love all the tips! We will definitely check our CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT setting
This blog is great!! I always find what I need when I stuck in some task. Thank you!
Thanks for the tips!
Very valuable information. Like to see more of this kind.
Great tips, thanks for sharing.
I found this page a couple of years ago and it inspired us to update BRAND_CONTENT_URL. That’s such a simple change that makes a big difference.
I have a question about VRL_HARD. Are there any downsides to increasing this limit? This basically just decides when the report will page because we have run reports with millions of rows, but just 10,000 per page appear. If this will slow down report run times, then we wouldn’t want to increase it, but it would be nice to set the limit high knowing that we can set a different page setting on each report if needed.
It will definitely slow things down. Not recommended.
Great Tips. Very useful information. Thank you for sharing.
Thanks for the great insights, Luis!
Informative.. Few of the settings were new to me like VRL_HARD. Thank you for sharing!
Great tips
I’ve had issues with the BRAND_CONTENT_URL referencing an image on other websites because those site admins may not know what it’s being used for and could move it or remote it. I’ve started hosting the images in File Manager and using the file path there to create a URL like this: http://%5Bsite%5D.custhelp.com/%5Bfile_path%5D
Well, apparently it didn’t like my brackets in the URL, but hopefully you get the idea…
Great one, Andy. I’ve done that a few times already
Thanks for sharing, very helpful, especially the screenshots.
thanks for the tips
This seems a bit rigid but still useful!