(video) Do contact centres need a CRM solution?

Contact Center Experience, Technology Enablement 1 Minute

My response to the CX question of the day on Twitter – link here

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Published by Luis Melo

Seasoned Consultant, Team Leader and Senior Manager. Specialised in Design, Alignment, Enablement, Implementation, Integration and deployment of technology for Customer Service / Experience and Employee Support. Portuguese | Electrical Engineer | CXPA member | CCXP, ACXS, AgilePM Certified

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