Nuggets of CX Insight from Ian Golding

Yesterday I had the chance to have a quick chat with my friend and world renowned CX specialist, Ian Golding, who took a few mins from his busy agenda to give the community (yet again) some nuggets of CX insight.

I had two questions for Ian:

  1. How can we get our organisations to treat CX as a business discipline?
  2. What is the most important skill of a successful CX professional?

Ian Golding is a member of the CXPA, and one of the few recognised training providers of the CCXP – Certified Customer Experience Professional – certification.

He is also the founder and CEO of CXC – Customer Experience Consultancy, and the author of one of the best CX books in the market – Customer What? – that I definitely recommend.

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