Yesterday I had the chance to have a quick chat with my friend and world renowned CX specialist, Ian Golding, who took a few mins from his busy agenda to give the community (yet again) some nuggets of CX insight.
I had two questions for Ian:
- How can we get our organisations to treat CX as a business discipline?
- What is the most important skill of a successful CX professional?
Ian Golding is a member of the CXPA, and one of the few recognised training providers of the CCXP – Certified Customer Experience Professional – certification.
He is also the founder and CEO of CXC – Customer Experience Consultancy, and the author of one of the best CX books in the market – Customer What? – that I definitely recommend.
Doctor CX 