Oracle RightNow CX – Contact Center Experience

Contact Center Experience, Generic 1 Minute

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The Contact Center Experience delivers end-to-end management of the customer journey through unified records, interfaces, and knowledge.

Even junior agents are able to deliver exceptional experiences consistently across every channel for operational efficiency and service excellence.

Contact Center Experience services

  • Dynamic Agent Desktop
  • Knowledge Foundation

Published by Luis Melo

Portuguese, living in London | Electrical Engineer | #DoctorCX | Senior Manager, CX Consultant | CXPA member, CCXP, ACXS, AgilePM

Published

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