After retrieving the WSDL and be aware of the API Operations you are ready to get, create, update and delete RightNow records through Web Services.
In this post an example will be presented on how to create a Contact. On the documentation available (Connect Web Services for SOAP) we can see the sample code and then adapt to our case.
To create a Contact we shall use the “Create” API Operation. The request message shall have:
- An Envelope;
- A Header;
- A Body;
Envelope
<soapenv:Envelope xmlns:soapenv=“http://schemas.xmlsoap.org/soap/envelope/” xmlns:v1=“urn:messages.ws.rightnow.com/v1_2” xmlns:v11=“urn:base.ws.rightnow.com/v1_2”>
[Include here the Header and the Body]
</soapenv:Envelope>
Header
Notice the AppID tag with the Operation name “Basic Create”
<soapenv:Header>
<ns7:ClientInfoHeader xmlns:ns7=“urn:messages.ws.rightnow.com/v1_2” soapenv:mustUnderstand=“0”>
<ns7:AppID>Basic Create</ns7:AppID>
</ns7:ClientInfoHeader>
<wsse:Security xmlns:wsse=“http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd” mustUnderstand=“1”>
<wsse:UsernameToken>
<wsse:Username>Username</wsse:Username>
<wsse:Password Type=“http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText”>Password</wsse:Password>
</wsse:UsernameToken>
</wsse:Security>
</soapenv:Header>
Body
Notice the Create tag and the RNObjects tag with the xsi:type = “Contact”
<soapenv:Body>
— <ns7:Create xmlns:ns7=“urn:messages.ws.rightnow.com/v1_2”>
——<ns7:RNObjects xmlns:ns4=“urn:objects.ws.rightnow.com/v1_2” xmlns:xsi=“http://www.w3.org/2001/XMLSchema-instance” xsi:type=“ns4:Contact”>
———<ns4:Emails>
————<ns4:EmailList action=“add”>
—————<ns4:Address>example.email@rightnow.com</ns4:Address>
—————<ns4:AddressType>
——————<ID xmlns=“urn:base.ws.rightnow.com/v1_2” id=“0” />
—————</ns4:AddressType>
————</ns4:EmailList>
———</ns4:Emails>
———<ns4:Name>
————<ns4:First>FirstName</ns4:First>
————<ns4:Last>LastName</ns4:Last>
———</ns4:Name>
——</ns7:RNObjects>
—</ns7:Create>
</soapenv:Body>
Doctor CX 
Hi Luis,
I am trying a similar thing with Incident, but I am getting a fault in response. Below is the code as a request:
Basic Create
testuser
testuser
Banner SOAP UI
This incident is created via SOAP UI
This incident thread is created via SOAP UI
false
false
Below is the response:
soapenv:Sender
Data element in the Message is NULL
RightNowSyncService|urn:wsdl.ws.rightnow.com/v1_2 failed
Found 0 elements < (minOccurs = 1) for element RNObjects of object CreateMsg
Failure in setting value for object Create element Create of type messages_ws_rightnow_com_v1_2::CreateMsg
NULL returned from the Create deserializer due to missing or invalid XML
I am clueless about this fault.
Endpoint URL is:
https://xyz.rightnowdemo.com/cgi-bin/xyz.cfg/services/soap
Any suggestions?
Thanks,
Shreyas
Hi Luis,
I am trying a similar thing with Incident, but I am getting a fault in response. Below is the code as a request:
”
Basic Create
testuser
testuser
Banner SOAP UI
This incident is created via SOAP UI
This incident thread is created via SOAP UI
false
false
Below is the response:
soapenv:Sender
Data element in the Message is NULL
RightNowSyncService|urn:wsdl.ws.rightnow.com/v1_2 failed
Found 0 elements < (minOccurs = 1) for element RNObjects of object CreateMsg
Failure in setting value for object Create element Create of type messages_ws_rightnow_com_v1_2::CreateMsg
NULL returned from the Create deserializer due to missing or invalid XML
”
I am clueless about this fault.
Endpoint URL is:
https://xyz.rightnowdemo.com/cgi-bin/xyz.cfg/services/soap
Any suggestions?
Thanks,
Shreyas
Hi Shreyas,
Apologies but from your comment I cannot understand exactly what you are doing or try to find what could be wrong.
Actually the blog is formatting my xml code and interpreting as per the HTML.Is there any way I can send a text attachment?