Following the previous post about the Mobile Agent app for RightNow CX – Oracle Tap Service and Support – here are the steps on how to get started.
Step 1: Enable and configure the mobile agent app in the Configuration Settings.
Navigate to Configuration > Site Configuration > Configuration Settings > RightNow Common > Mobility.
Step 2: Give your staff members permission to access the mobile agent app.
Navigate to Configuration > Staff Management > Profiles > (Open Profile) > Permissions > Administration > (check the Account Authentication check box in the Mobile Agent App section)
Step 3: Go to the Apple App Store, search for Oracle Tap app and install it.
Step 4: Configure the Customer Service and Support cloud option on your iPad
Enter the URL to your Oracle RightNow CX application:
https:// <your virtual host> /cgi-bin/ <your interface> .cfg/php/tap/v1
Taping the Settings button on the main menu, a user can specify if login credentials are saved, how long the app will wait for a server response, if the data cache is cleared when the application is closed or restarted, and which server is used. Additionally, user can view the version and the license agreements.
Admins can specify the time periods used to initiate an automatic logout and to maintain offline authentication.
- By default, the number of seconds the agent can leave the application idle before being logged out is 300 (5 minutes). To change this go to the MOBILITY_IDLE_TIMEOUT configuration setting.
- By default, the number of seconds the application will store the agent’s credentials for offline authentication is 28800 (8 hours). To change this go to the MOBILITY_SESSION_TIMEOUT configuration setting.