Oracle Open World 2014 was very fruitful to me. From an Oracle Service Cloud perspective, it was really great. a) I had the chance to confirm some of the great features and functionalities in the roadmap, and b) I was able to get in touch with people/companies that work everyday to improve the customer and user experience of those who interact with Oracle Service Cloud.
One of those companies is Ideqa. A New Zealand-based company, that focuses on CX and partners with Oracle for the implementation of Oracle Service Cloud. But they were not satisfied with what the product had to offer, and went on to build a very clever functionality: VersionCX, which helps companies manage versioning of Answers in the Knowledge Base.
VersionCX is an add-in for Oracle Service Cloud that allows companies to store historical versions of Answers. This will allow knowledge managers to consult or roll back to prior versions if necessary (for business or even legal reasons). VersionCX also allows the scheduling of Answers.
But the coolest thing about VersionCX is that the new/updated version of the Answer always takes the original ID, which means that a) the Answer retains its score and historical usage, and b) ensure the embedded URLs and Google searches continue to return the correct result.
To know more about VersionCX (prices, packs) visit Ideqa’s website.